Iron Pass VIP Terms

1. Who We Are

These Terms are a contract between you and Iron Pass VIP (ABN to be inserted once issued) of Sheraton Hotel, 27 Little Collins St, Melbourne, VIC, Australia 3000 (we, us, or our).

We operate a digital membership and access platform for fitness, gym, recovery, wellness, and related venue services under the Iron Pass VIP brand.

Iron Pass VIP is designed as a global Australian-owned platform. Where we make the platform available outside Australia, we generally operate under a foreign digital platform model: Iron Pass VIP provides the technology, membership, marketing, access, and payment coordination layer, while local partner gyms and venues remain independent businesses responsible for operating their own facilities and services. We may adapt this model, register locally, appoint local service providers, or meet local tax, digital platform, consumer, privacy, or venue-access requirements where required by law.

Our websites include ironpass.vip, bali-iron.vip, and any related app, saved web app, owner console, admin console, QR check-in flow, email service, or digital interface we make available.

2. Acceptance of These Terms

By accessing the platform, creating an account, buying a pass, selecting a plan, scanning into a partner gym, signing a waiver, registering a venue, submitting payout details, or clicking an acceptance button, you agree to be bound by these Terms.

If you use the platform on behalf of a gym, venue, company, or other organisation, you confirm that you are authorised to bind that organisation to these Terms.

We may update these Terms from time to time. Unless we state otherwise, changes take effect when posted. If you continue using the platform after changes are posted, you accept the updated Terms.

3. The Platform

Iron Pass VIP is a technology, marketing, membership, access, and payment coordination platform. It lets members discover participating gyms and venues, buy digital passes, check in using QR codes, record visits, access rewards, complete venue waivers, and manage their account.

We are not a gym, fitness centre, health club, recovery centre, spa, medical provider, tour operator, or venue operator. Partner gyms and venues are independent businesses. They own, operate, control, staff, maintain, and supervise their own premises, equipment, classes, facilities, opening hours, health and safety procedures, and venue rules.

Unless we expressly agree otherwise in a separate signed partner agreement, we do not act as the agent, employee, representative, joint venture partner, or legal partner of any member or partner venue.

4. Plans, Passes, and Access

We may offer one-off passes, weekly passes, multi-week passes, monthly subscriptions, promotional access, rewards, trials, free visits, discount offers, and other plan types. The available plans, prices, duration, inclusions, location coverage, and access type are shown at checkout or in the app.

• One-off passes start when purchased or activated and expire at the time shown in the app.
• Monthly subscriptions renew on the cycle shown in the app until cancelled or terminated.
• Gym-only access includes access to participating gym facilities only, unless stated otherwise.
• Gym and recovery access may include recovery or wellness services where available at participating venues.
• Location access is limited to the destination or network stated for the plan, unless we expressly allow cross-location use.

We may change plans, pricing, access rules, venue lists, rewards, promotions, scan limits, inclusions, or availability at any time. If a change affects an active paid monthly subscription, we will take reasonable steps to notify you before the change applies to your next billing cycle.

5. Availability Is Not Guaranteed

We do not guarantee that any particular gym, venue, location, class, machine, facility, service, recovery room, staff member, opening hour, amenity, or number of visits will be available at any time. Partner venues may be full, closed, temporarily unavailable, under maintenance, reserved for private events, subject to local holidays, or removed from the network.

Venue details in the app are provided for convenience and may change. You are responsible for checking venue opening hours, location, rules, access requirements, and suitability before attending.

6. QR Check-Ins and Venue Entry

To access a partner venue, you must use the check-in process we provide, which may include selecting the venue, scanning a QR code at reception, showing your active pass, completing required profile details, signing the venue waiver, and following staff instructions.

A check-in does not guarantee entry. Partner venues may refuse or remove you if you breach these Terms, fail to complete a waiver, cannot verify your account, appear unfit to train, behave unsafely, breach venue rules, attend outside access hours, or if entry would breach law, capacity limits, safety requirements, or venue policy.

You must not share your account, QR code, pass, login, screenshots, or check-in access with anyone else. Passes are personal, non-transferable, and for your own non-commercial use.

7. Venue Rules, Waivers, and Extra Fees

Partner venues may require you to agree to their own waiver, release, health declaration, house rules, clothing policy, safety instructions, identification checks, or age requirements. By attending a venue, you agree to comply with that venue's terms and rules.

Some venues may charge separate fees for items or services not included in your plan, such as towel hire, locker rental, mat rental, special classes, personal training, food, drinks, supplements, recovery equipment, spa services, merchandise, or damage caused by you. You are responsible for those fees directly.

8. Fitness, Health, and Assumption of Risk

Exercise, gym training, recovery services, wellness services, and use of fitness equipment involve inherent risks, including property damage, illness, infection, physical injury, aggravation of existing conditions, disability, and death. You voluntarily assume those risks when using the platform or attending a partner venue.

You are responsible for deciding whether a venue, exercise, class, facility, service, or recommendation is suitable for you. You should consult a doctor or qualified health professional before participating if you have any medical condition, injury, pregnancy, disability, health concern, or uncertainty about your fitness level.

Stop exercising immediately and seek medical help if you experience pain, dizziness, faintness, shortness of breath, chest pain, unusual discomfort, or any other concerning symptom.

The platform may display fitness, recovery, promotional, or venue information. That information is general only and is not medical, physiotherapy, nutrition, mental health, legal, tax, or professional advice.

9. Accounts and Eligibility

You must be at least 18 years old to create an account, buy a pass, register a partner venue, or use the platform, unless we expressly allow otherwise in writing and a parent or guardian accepts additional requirements.

You must provide accurate, complete, and current information and keep it updated. You are responsible for all activity under your account and for keeping your login details secure.

We may require email verification, phone verification, identity checks, profile information, payment verification, venue ownership checks, payout checks, or other anti-fraud steps before allowing access to certain features.

10. Payments, Billing, and Taxes

Prices are displayed at checkout and are currently intended to be charged in Australian dollars unless another currency is shown. You authorise us and our payment processors, including Stripe, to charge your selected payment method for passes, subscriptions, renewals, upgrades, taxes, failed-payment recoveries, and other fees you incur through the platform.

Monthly subscriptions renew automatically unless cancelled before the renewal time shown in the app or required by law. If your payment fails, we may retry the charge, request a new payment method, suspend access, cancel reservations, or terminate your subscription.

You are responsible for taxes, bank fees, card fees, foreign exchange fees, mobile data costs, and other third-party charges that may apply to your use of the platform.

11. Cancellations and Refunds

You may cancel a monthly subscription through the app where available or by contacting us at support@ironpass.vip. Unless the app or law states otherwise, cancellation stops future renewals and your access continues until the end of the current paid period.

We want this to be fair, but access products are time-limited and depend on partner venue availability. Unless required by law or expressly stated at checkout, passes, subscriptions, rewards, promotions, and unused access are not exchangeable, transferable, or redeemable for cash.

If you purchase a paid pass or subscription by mistake, you may request a refund within 48 hours of purchase if you have not checked into any partner venue, used any included service, redeemed any reward, or otherwise received material value from the pass. Approved refunds may exclude non-refundable payment processing fees, currency conversion costs, bank fees, or taxes we cannot recover.

After the 48-hour no-check-in window, we generally do not provide refunds simply because you did not use your pass, changed your mind, forgot to cancel, travelled away, selected the wrong venue, became busy, or a preferred venue was unavailable. For monthly subscriptions, cancellation stops future renewals and access continues until the end of the current paid period.

We may consider compassionate or exceptional refund requests case by case, including serious illness, injury, duplicate payment, technical error, or a material failure in the platform. We may ask for reasonable supporting information before approving a discretionary refund.

Nothing in these Terms limits any refund, remedy, consumer guarantee, or other right that cannot be excluded under the Australian Consumer Law or any other applicable law.

12. Rewards, Promotions, and Free Visits

We may offer rewards, review incentives, bonus visits, discounts, competitions, referral offers, launch offers, or other promotions. Promotions may be subject to extra terms, expiry dates, eligibility rules, location limits, plan limits, and anti-abuse checks.

Rewards and free visits have no cash value, are not transferable, and may expire or be withdrawn if we detect fraud, misuse, duplicate accounts, suspicious scanning, fake reviews, or breach of these Terms.

13. Reviews and User Content

You may be able to submit reviews, ratings, photos, profile details, feedback, messages, gym information, waiver text, or other content. You are responsible for content you submit and must ensure it is accurate, lawful, respectful, and does not infringe anyone's rights.

You grant us a worldwide, royalty-free, transferable licence to host, store, reproduce, display, adapt, moderate, remove, and use your submitted content for operating, improving, promoting, and protecting the platform.

We may remove or restrict content that we consider misleading, unlawful, abusive, defamatory, discriminatory, unsafe, promotional, spam, irrelevant, or otherwise inappropriate.

14. Partner Venue Accounts and Payouts

Partner venues may use owner console features to manage venue information, QR check-ins, waiver records, scan history, payout details, member visit reports, and payout statements. Partner venue participation is also subject to any separate partner agreement, onboarding form, revenue share agreement, tax form, or written arrangement between the venue and us.

Unless a separate written agreement states otherwise, our current commercial model is that Iron Pass VIP retains a 15% platform fee from eligible member revenue and allocates the remaining eligible pool to partner venues based on verified usage, check-ins, plan rules, refunds, failed payments, promotions, adjustments, and reconciliation.

Payout figures shown in the app before month end are estimates only. Final payout amounts may be adjusted for refunds, chargebacks, fraud, duplicate scans, failed payments, tax withholding, currency conversion, bank fees, manual corrections, venue disputes, or data reconciliation.

Partner venues are responsible for providing accurate business, tax, NPWP, bank, owner, and compliance information. Each partner venue is responsible for its own taxes, licences, staff, insurance, equipment, premises, customer safety, waivers, and compliance with local law.

15. Prohibited Conduct

You must not:

• share, sell, transfer, screenshot, duplicate, or misuse any pass, QR code, account, reward, or check-in;
• create fake accounts, duplicate accounts, fake reviews, fake scans, or artificial venue activity;
• harass, threaten, abuse, discriminate against, or endanger members, staff, venues, or our team;
• damage, disable, scrape, reverse engineer, interfere with, or overload the platform;
• upload malicious code, unlawful content, or content you do not have rights to use;
• use the platform for unlawful, unsafe, commercial resale, or unauthorised purposes;
• circumvent payment, access, security, verification, suspension, or venue rules; or
• do anything that may expose us, members, or partner venues to legal, safety, reputational, or financial risk.

16. Suspension and Termination

We may suspend, restrict, or terminate access to the platform, cancel a pass, block a payment method, remove content, reverse rewards, withhold payouts, or refuse service if we reasonably believe that you have breached these Terms, broken venue rules, created risk, provided false information, engaged in fraud or abuse, failed verification, or used the platform unlawfully.

If we terminate a paid member account without cause, we will provide any refund required by law and may, at our discretion, provide a pro-rata refund for the unused portion of the current paid period. If termination is caused by your breach, fraud, misuse, or unsafe conduct, you may not be entitled to a refund.

17. Privacy

Our Privacy Policy explains how we collect, use, store, and disclose personal information. It is available at /privacy and forms part of these Terms.

When you check in, sign a waiver, submit a review, or interact with a partner venue, we may share relevant account, visit, waiver, and contact information with that venue so it can verify access, provide services, manage safety, keep attendance records, and comply with its obligations.

18. Intellectual Property

The platform, brand names, logos, software, designs, text, photos, graphics, interfaces, databases, reports, payout templates, and content are owned by us or our licensors and are protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable licence to use the platform for its intended purpose. You must not copy, reproduce, resell, modify, frame, scrape, exploit, or create derivative works from the platform except as allowed by law or with our written permission.

19. Disclaimers

To the maximum extent permitted by law, the platform is provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted, error-free, secure, virus-free, available in every country, compatible with every device, or that all information will be accurate or current at all times.

We are not responsible for partner venue acts or omissions, venue facilities, venue equipment, staff conduct, opening hours, safety practices, services, advice, products, waivers, extra fees, or disputes between you and a partner venue, except to the extent required by law.

20. Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory warranty, liability, or remedy that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, business interruption, personal training outcomes, venue availability, or partner venue conduct.

To the maximum extent permitted by law, our total liability to you for claims arising out of or in connection with these Terms, the platform, or a pass is limited to the greater of: (a) the amount you paid us for the affected pass or subscription in the three months before the event giving rise to the claim; or (b) AUD $100.

21. Indemnity

You agree to indemnify us, our related bodies corporate, officers, employees, contractors, suppliers, and partner venues from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, misuse of the platform, unsafe conduct, fraud, unlawful activity, user content, breach of venue rules, or infringement of another person's rights.

22. Local Laws and International Use

The platform may operate across multiple destinations. You are responsible for complying with laws that apply to you in the country where you access the platform or attend a venue, including visa conditions, health rules, local venue rules, tax rules, and import/export or technology restrictions.

We may restrict, suspend, or modify access in any destination where we reasonably believe legal, safety, payment, tax, or operational requirements make the platform unavailable or unsuitable.

23. Governing Law and Disputes

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law rules.

Before starting formal proceedings, you agree to contact us at support@ironpass.vip and give us a reasonable opportunity to resolve the issue. Subject to applicable law, the courts of Victoria, Australia have non-exclusive jurisdiction over disputes relating to these Terms.

24. General

We may assign, transfer, subcontract, or novate our rights and obligations under these Terms as part of a restructure, sale, merger, financing, or business transfer. You may not assign your rights without our written consent.

If any part of these Terms is invalid or unenforceable, the remaining parts continue in effect. Our delay or failure to enforce a right is not a waiver. These Terms, together with any additional terms shown at checkout or in a partner agreement, form the entire agreement for your use of the platform.

25. Contact

Legal notices and support requests can be sent to: support@ironpass.vip.

Business details: Iron Pass VIP, ABN to be inserted once issued, registered office Sheraton Hotel, 27 Little Collins St, Melbourne, VIC, Australia 3000.